FAQs
Thank you for stopping by! If you can't find the answer to your question below, feel free to contact me through the contact page, or send an email to hello (at) studioportmanteau dot com.
Shipping
All orders ship as soon as possible. Most orders ship within 1-5 days. You will receive tracking once your order is on its way. Most orders ship with USPS; larger orders may ship with FedEx. All orders containing matches ship by ground.
International orders are shipped USPS first class international and should arrive in 10-21 business days (sometimes less, sometimes more). International orders are shipped without matches in the boxes (you will have to provide your own).
Custom Orders
We are happy to work with you on a custom order for a special day, a heartfelt gift, or something for yourself! Just send us a message on our website, or by email to hello (at) studioportmanteau dot com, to start a conversation about what you need. We are pleased to offer custom foil embossed text as well as logos on matchboxes, notepads, pencils, napkins, and more, starting with even the smallest order. We combine five years of foil stamping expertise with strong design insight to bring you high quality orders that fit your needs. All of our custom work is embossed / impressed into the paper, wood, or leather surface using our hand-operated presses, with a wide variety of foil colors to choose from, for a beautiful, classic, lasting result.
Sending a Gift
If you would like the price left off on the packaging slip inside an order, simply mark the purchase as a gift at checkout. I am also happy to include a personalized, handwritten note if you request it in a buyer's note at checkout.
Wholesale Inquiries
Thank you for your interest in shopping wholesale from Studio Portmanteau! Retailers can order wholesale from us on Faire and on Abound. You can view our wholesale catalog and place an order at: faire.studioportmanteau.com, and helloabound.com/invite/studioportmanteau. If you have any questions as you browse, don't hesitate to contact us at hello (at) studioportmanteau dot com.
Shop Name
So where did the shop name come from? A portmanteau is an old French word for a box or suitcase that opens into two equal parts (much like my matchboxes). The shop logo is derived from an imagined antique lock on an old leather suitcase, something like one would carry on a long train journey. Just how do you pronounce portmanteau? It rhymes with studio (port-man-toe). :)