FAQs
Thank you for stopping by! If you can't find the answer to your question below, feel free to contact us through the contact page, or send an email to hello (at) studioportmanteau dot com.
Shipping
All orders ship as soon as possible. Most small orders ship within 1-3 days; larger and custom orders will take longer to make. Please send us a message if you need your items by a certain date and we can let you know if we can accommodate it or not. You will receive tracking once your order is on its way. Most orders ship with USPS; larger orders may ship with UPS or FedEx. All orders containing matches ship by ground. International orders are shipped USPS first class international and should arrive in 10-21 business days (sometimes less, sometimes more). International orders are shipped without matches in the boxes (you will have to provide your own).
Custom Orders
We are happy to work with you on a custom order for a special day, a heartfelt gift, or something for yourself! Just send us a message on our website, or by email to hello (at) studioportmanteau dot com, to start a conversation about what you need. We are pleased to offer custom foil embossed text as well as your custom logos on a carefully curated selection of quality goods, starting with even the smallest order. We combine seven years of foil stamping expertise with strong design insight to bring you high quality orders that fit your needs. All of our custom work is embossed / impressed into the paper, wood, or leather surface using our hand-operated presses, with a wide variety of foil colors to choose from, for a beautiful, classic, lasting result.
Sending a Gift
If you would like the price left off on the packaging slip inside an order, simply mark the purchase as a gift at checkout. You can also purchase our gift wrap add-on listing for a small fee.
Returns
If you're not satisfied with your order, don't hesitate to reach out to us with questions. We hope to make your order right for you! For non-custom items, returns are accepted within 30 days. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. You can expect a refund to be issued in 1-3 days upon receipt of the item. Custom items (text or logo) are unfortunately not returnable.
Wholesale Inquiries
Thank you for your interest in shopping wholesale from Studio Portmanteau! Please visit our wholesale page for our most up-to-date information on our wholesale options. If you have any questions as you browse, don't hesitate to contact us at hello (at) studioportmanteau dot com.
Shop Name
So where did the shop name come from? A portmanteau is an old French word for a box or suitcase that opens into two equal parts (much like my matchboxes). The shop logo is derived from an imagined antique lock on an old leather suitcase, something like one would carry on a long train journey. Just how do you pronounce portmanteau? It rhymes with studio (port-man-toe). :)